Client: Multinational Manufacturing Group

Need: The company had recently commissioned a global workforce satisfaction survey. One UK office had created a focus group of employee volunteers to examine the results and recommend and action plan. They asked us to facilitate that group in preparing its report.

Solution: Four half-day facilitated meetings, with telephone and email coaching support, helped the group to deal constructively and imaginatively with their brief and work together well as a group.

Outcomes:

• Group bonded quickly and learned to deal constructively with differences of opinion

• Very positive management response to the focus group's proposals

• Positive workforce response to the group's proposals